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Cancellation & Refund

The policy of Vietnam Immigration Department is non-refundable on all visa application as the workflow is already processed. It is therefore important that should you wish to cancel your visa application with , contact us immediately to prevent any unnecessary cost being incurred. Once your visa application status is put under “Successfully paid” or “Under processing” or an Approval letter has been issued by the Immigration Department we are unable to reimburse you the fee.

It is imperative that you provide us with all the correct information. cannot take any responsibility for any visa granted incorrectly or refusal on entering Vietnam. Though every efforts will be made on our part to correct any visa issues prior to departure, no refund will be given in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.


If you submitted and notified us to cancel the application when we have not proceeded your application, you will be refunded your money minus transaction service fee of USD 3.00.

If your visa application is declined by Vietnam Immigration Department, the service fee is not refunded.